Contact us
Last updated: 25 October 2026
Our support team answers every message personally. Email us about your account, a payment, a refund or the content of an exam, and we'll reply within 2 business days.
Orders, payments and receipts
Payments are processed securely by Stripe, and Stripe emails a receipt after each purchase. If a purchase didn't unlock your exam, you were charged twice, or you need a copy of a receipt, email us with the address you used at checkout and the date of the payment.
Refunds and the pass guarantee
If you practised with us and still didn't pass, you can claim a full refund within 14 days of your result. Our Refund policy explains what qualifies and how to claim. Approved refunds go back to the original payment method within 10 business days.
Account help
We can help with signing in, setting a password after buying as a guest, or moving your purchases to a different email address.
Corrections and suggestions
Found an answer you think is wrong, a typo or a broken image? Tell us the exam and question number and we'll check it. We also welcome requests for new exams and ideas to improve the site.
To get a faster answer
- Write from the email address you use on the site, or tell us which one it is.
- Say which exam and question number it's about, if any.
- Describe what happened and add a screenshot of any error message.
Please don't send card numbers or passwords. We never need them.