CompTIA 220-1102

Topic 1: CompTIA A+ 220-1102

A user calls the help desk to report that none of the files on a PC will open. The user also indicates a program on the desktop is requesting payment in exchange

for file access. A technician verifies the user's PC is infected with ransomware. Which of the following should the technician do FIRST?

Topic 1: CompTIA A+ 220-1102

A company is issuing smartphone to employees and needs to ensure data is secure if the devices are lost or stolen. Which of the following provides the BEST

solution?

Topic 1: CompTIA A+ 220-1102

A user reports seeing random, seemingly non-malicious advertisement notifications in the Windows 10 Action Center. The notifications indicate the

advertisements are coming from a web browser. Which of the following is the BEST solution for a technician to implement?

Topic 1: CompTIA A+ 220-1102

After clicking on a link in an email, a Chief Financial Officer (CFO) received the following error:

The CFO then reported the incident to a technician. The link is purportedly to the organization's bank. Which of the following should the technician perform FIRST?

Topic 1: CompTIA A+ 220-1102

A help desk technician is troubleshooting a workstation in a SOHO environment that is running above normal system baselines. The technician discovers an

unknown executable with a random string name running on the system. The technician terminates the process, and the system returns to normal operation. The

technician thinks the issue was an infected file, but the antivirus is not detecting a threat. The technician is concerned other machines may be infected with this

unknown virus. Which of the following is the MOST effective way to check other machines on the network for this unknown threat?