Microsoft AB-100

Topic 1: Plan AI-powered business solutions

A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support.

The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online.

You need to recommend a solution to ensure that the agent can deliver accurate and timely responses.

What should you recommend?

Topic 1: Plan AI-powered business solutions

A manufacturing company wants to deploy an agent that will automate supplier invoice processing.

You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.

You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing AI capabilities.

What should you include in the design?

Topic 1: Plan AI-powered business solutions

A company has a Microsoft Power Platform solution that contains the following components:

• Microsoft Dataverse tables

• A Microsoft Power BI workspace named WS1

• A canvas app named App1 that uses Dataverse

• A Power BI semantic model that connects to Dataverse by using DirectQuery

You plan to use generative AI to provide answers to queries based on a subset of corporate data.

You need to ensure that the data is available as a grounding data source for AI systems.

What should you do?

Topic 1: Plan AI-powered business solutions

DRAG DROP

A company plans to implement an AI business solution for a consumer goods company.

You need to create agents that meet the following requirements:

• Orchestrate the sales order fulfillment and shipping of goods to customers.

• Analyze historical data and trends to replenish stock.

Which type of agent should you use for each requirement? To answer, drag the appropriate agent types to the correct requirements. Each agent type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Topic 1: Plan AI-powered business solutions

A company has an AI agent that automates the review of customer feedback stored in a cloud database.

You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing.

You need to ensure that the data ingested by the agent is clean and suitable for the intended use.

What should you do to prepare the data?